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  1. What payment methods are available?
    - Credit Card - Mastercard, VISA
    - Paypal - Paypal balance, Mastercard, VISA, American Express, Bank Account
    - Direct Deposit
  2. What's Active Stride's bank account for Direct Deposit payments?
    Account Name: Active Stride Pty Ltd
    BSB: 124-195
    Account #: 20472666
    Use your Order Number or the Reference you provided during Checkout to help identify what the payment is for.
  3. What delivery methods are available for my order?
    Active Stride uses Australia Post for shipping. All parcels (both Express and Regular) for destinations within Australlia require a signature at delivery. You can track the progress of your package at www.ausposttracking.com.au. Parcels for international destinations are sent using Registered Post International or EMS. You may also elect to pick up your order from the shop.
  4. Are the prices of products the same online as they are in store?
    YES!     The prices you see online are the prices in store. However some volume discounts are available online only and goods being exported have GST removed.
  5. What's the "Active Stride VIP Program?"
    The VIP program is a small way we can reward our customers. To see how you can qualify for the program visit the Active Stride VIP Program.
  6. Prices are shown with "inc GST". What is this?
    Australia's Goods and Services tax of 10%. If you're browsing anonymously, or are located in Australia, the prices shown include this tax. If you have specified in your account a country other than Australia, prices shown do not include this tax, and it is not charged to you. Active Stride must ship the goods to an address outside of Australia to be GST free.
  7. What sizing regime is used for shoe sizes?
    All shoe sizes on this site are stated in US Size.
  8. I don't see the particular size or style of product I'm interested in. Can you get it for me?
    Often we can. Just send us an email to shop@activestride.com.au and ask. We'll let you know if we can get it, and the expected delivery time.
  9. Is every shoe that's available online available in the store?
    Some supersceded shoes may be stored offsite. To ensure the model you're interested in trying on is in store, let us know beforehand and we'll arrange for it to be in store for you to try.
  10. Does Active Stride edit or filter Product Comments?
    Comments that can be deemed offensive or contain offensive language may be edited or removed by us. Negative comments about products are welcome. To minimise the chance of your feedback being removed or edited, refrain from personal attacks and offensive language.