FAQs


What payment methods are available?

  • Credit Card - Mastercard, VISA, American Express

  • Paypal - Paypal balance, Mastercard, VISA, American Express, Bank Account

  • Direct Deposit

 

What's Active Stride's bank account for Direct Deposit payments?

Account Name: AS Sports Electronics
BSB: 064-011
Account #: 1029 5142
Use your Order Number or the Reference you provided during Checkout to help identify what the payment is for.

 

What delivery methods are available for my order?

Active Stride uses Australia Post for shipping. All parcels (both Express and Regular) for destinations within Australlia require a signature at delivery. You can track the progress of your package at www.ausposttracking.com.au. Parcels for international destinations are sent using Registered Post International or EMS. You may also elect to pick up your order from the shop.

 

What's the "Active Stride VIP Program?"

The VIP program is a small way we can reward our customers. To see how you can qualify for the program visit the Active Stride VIP Program.

 

Prices are shown with "inc GST". What is this?

Australia's Goods and Services tax of 10%. If you're browsing anonymously, or are located in Australia, the prices shown include this tax. If you have specified in your account a country other than Australia, prices shown do not include this tax, and it is not charged to you. Active Stride must ship the goods to an address outside of Australia to be GST free.

 

I don't see the particular size or style of product I'm interested in. Can you get it for me?

Often we can. Just send us an email to shop@activestride.com.au and ask. We'll let you know if we can get it, and the expected delivery time.

 

Why does Active Stride provide the "Ships in 3-4 days" option?

Many online only merchants don't carry stock, don't have a retail location open at convenient times, and order it from their suppliers afteryou've paid them. Active Stride wants to be able to provide access to savings for customers who don't require the full service of a retail store. Full warranty and exchange services are still available for items purchased online, with or without this option selected.