Returns Policy

Active Stride likes our customers to be happy with their purchases. If you wish to return a product that you have purchased, please select from the forms below, complete and include with the product you are returning.

A full refund for your purchase including shipping will be available in the instance of major faults/defects as per Australian Consumer Law. 

Copies of receipts must be included with the returned items, and items must have been purchased from Active Stride.

Items being returned need to be returned within 30 days, in original condition with all tags and packaging, in sellable condition, with the shipping costs paid by the customer. These items can be exchanged for other items or gift vouchers. Sealed items must be unopened. The following returns and exchanges form needs to accompany the item being returned.

Please note all items returned are subject to the condition of the item. Active Stride will accept an exchange item for equal value or a store credit.

For a return or exchange please follow this form:

Active Stride Returns and Exchanges

For all warranty claims within the brands warranty period please use the following form:

Active Stride Warranty Claims Form

For any repairs or services please use the following form:

Active Stride Repair Checklist Form


If you're unsure, please don't hesitate to contact us because we really would like to help.