Returns Policy

Active Stride likes our customers to be happy with their purchases. If you wish to return a product that you have purchased, please download the form below, complete and include with the product you are returning.

A full refund for you purchase including shipping will be available in the instance of major faults/defects as per Australian Consumer Law. 

Copies of receipts must be included with the returned items, and items must have been purchased from Active Stride.

Items being returned need to be returned within 30 days, in original condition with all tags and packaging, in sellable condition, with the shipping costs paid by the customer. These items can be exchanged for other items and gift vouchers. Sealed items must be unopened. Items can also be returned to our stores. The following form needs to accompany the item being returned:

Active Stride Returns Form

If you're unsure, please don't hesitate to contact us because we really would like to help.